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Author: Janice Jenkins

No company can avoid it completely. Eventually you’re going to have a customer come in who’s angry with you.

There simply isn’t a way to please everyone, but how you handle a customer who’s mad can do a lot to ease back any potential damage and improve your standing with them in the end.

The first steps are the most basic and can be done before that angry customer ever walks through your door. Creating a friendly office environment will do wonders to prevent any further hostility when a person first walks in. The simple gestures like printing greeting cards or other ways of acknowledging them says from the very beginning that you care about their business and the troubles they’re facing.

Make sure you listen to exactly what the complaint is based on the assumption that the customer is justified in being angry. Don’t jump to any conclusions until you’ve heard everything they have to say.

One of the most important things is to make sure that you don’t confront emotion with more emotion. Stay clam and collected and also be sure that you let them know that you care about the issue they’re bringing up. If you sound too cold and detached they’ll only become more agitated, and if you return their hostility with any of your own, the situation is going to get a lot worse.

Once the problem is known make sure you come up with effective solutions, no matter what the problem may be. If it’s something on your end, do your best to offer them different ways to make things right.

Make sure that you handle everything yourself from beginning to end. Nothing can annoy someone more than the feeling that they’re being passed around from one person to another. I’ve had to deal with it before just as I’m sure plenty of other people have and it isn’t a pleasant feeling. If they know that you’re going to get to the bottom of the issue they’ll be a lot more confident in your companies ability to handle complaints.

Once the initial meeting is over make sure that you follow up with the person. Using postcard printing in combination with postcard marketing to send a response directly to them letting them know that the issue has been taken care of will help coax them into coming back to do additional business with you.

The follow up is particularly important due to the opportunity it gives you. By using postcard marketing you’re taking a greater effort to show them that you care about their concerns, which will not only make them happy, but also give you a person willing to tell their friends about how effectively you handled the situation.

So long as you aren’t surprised when those complaints do pop up you’ll be in a much better position to answer them. If you go above and beyond by printing greeting cards and using postcard printing you’ll not only solve the problem, but gain a strong customer base at the same time.

Author: Tony Jacowski
Posted by Complaints
A career is not only your livelihood but must also satisfy a person’s emotional and intellectual wants and needs. Very often, people cannot take up a career of their choice due to financial problems or other constraints. However, after a point of time, it becomes difficult to continue working on a job that you do not enjoy. A job change in the same career stream might not be the right solution. Hence, a change in career may be your only alternative.

People tend to change their career when they are bored, fed up, or unhappy with their current one. They prefer looking for a more rewarding profession, one that aligns better with their skills, interests and values.

As changing careers is a major decision, one has to seriously look at the possibilities and opportunities ahead before making a change. A smooth transition between careers is essential or else it can become traumatic. Keeping in mind a few tips will make the transition simpler and lead you in the right direction.

Make A Self-Assessment

This is the most important step to establish a workable career plan. Evaluate your experience, skills and interests in reference to work history, hobbies and volunteer experiences. Examine your likes and dislikes, strengths and weaknesses, and areas of interest. This will help you to discover the direction you want to move in the future. Take online career assessment tests that help you discover the area of interests that you might not have been considered before.

Reason For The Change

After assessing yourself, try to find out why you need the change. There could be various reasons such as dislike for the employer or supervisor, limited growth opportunities, or just boredom of the job. If the problem is rectifiable, then the necessary measures should be taken; otherwise, a career change is necessary.

Create An Action Plan

Carefully map out a detailed action plan. Do not rush into a career change without giving proper thought and due consideration to aspects such as:

- Do you need more education?
- Do you need additional financial resources?
- Would an intermediate job or part-time job be necessary?

A Successful career change requires patience, as it sometimes takes a great deal of time to switch from one career to another.

Set Goals And Objectives

Discover your goals and objectives for the future and set a positive goal for your new field. Consider the possibilities for advancement in achieving your goal.

Make A List Of Possibilities

List careers based on your desires and skills. Seek advice from family, friends, colleagues, and career management professionals. Narrow the list down to a few and begin research on them, as this can give you a better perspective and understanding. Consider the pros and cons of each career type to get a specific choice to pursue. Examine your qualifications to see if you fit into the career you have decided upon.

Learn About The Desired Field

Learn more about the field that interests you. Read magazines, attend conferences and talk to people in the desired field. Find out whether the desired industry has growth potential.

Influence

Do not let others influence you to change your career. Take the advice of other people, but make your own decision if you are choosing a new career.

Choose somebody to help you with the process of changing your career so that you have help when you get discouraged or confused. Preferably, look for a professional who can keep you focused and upbeat. These professionals can help you in identifying new fields and applying for new jobs.

By: Ren Policarpio

It is indeed an illicit act for employers to dismiss the services of their workers without any legally acceptable basis or notice. Thus, if you are an employee who has been greatly mistreated and laid off from your job, it only indicates that you might have a strong case to file against your employer. This write-up then may provide you some important facts on how to succeed in filing a wrongful termination claim.

Determining your Eligibility
In order to be qualified in filing such employment law violation case, you must meet the following requirements:

- You must have been employed in the company for a continuous period of twelve months
- You have been illegally terminated from work ( e.g. forced resignation, employer breach of contract )
- You have been prevented to return to your job after utilizing your allowable leave
- You have not yet reached the normal age of retirement

Being Dismissed on the Grounds of Incompetence
Although employers are allowed by the law to fire their workers due to their lack of capability to perform their assigned tasks well, you may still file proper charges if your employer failed to follow the standard procedure. Then, your employer must first make sure that there are no other job positions that suit your qualifications.

Furthermore, your employer must furnish documents and other evidences of your incompetence including a copy of the company’s employment contact that you have signed upon your employment. If the tribunal would not find enough bases for your dismissal, then your employer might just be asked to offer you further skills enhancement trainings.

Remedies Offered for Illegally Terminated Employees
If ever your employer would be found guilty of unlawful termination, you may now acquire your basic and compensatory awards. The former depends on your age, length of service in the company and basic salary. Meanwhile, the latter depends on your endured actual losses and that is only a limited amount. Hence, having another job after your dismissal may lessen the amount of your possible compensation.

In very rare circumstances, the employees may just ask for job reinstatement in a similar post as what they used to be. Yet, most illegally dismissed workers chose not to do so, on the dread of being reprised by their employers.

Filing Charges
It is highly recommended that victims file their formal complaints at the employment tribunal immediately. Your case then must be brought to their awareness within a three-month period prior to the date of termination. If you fail to do so, chances are, you might not be able to file the similar case in the future and consequently loose the opportunity to attain justice.

Posted by Complaints

Author: CK Tan

When you receive a new offer for a job, your present employer may try to entice you to stay with a job counter offer. They may offer you more money or a betterbenefits package. Maybe they will offer you a better schedule or more time off. Whatever the offer is, it is up to you to decide whether to take them up on the offer or not. Keep in mind that there are many valid points and reasons why you would not want to accept a counter offer. After all, you already have a better job offer. If you choose to consider the counter offer at all, make sure you consider the following points:

It is expensive to hire a new employee, and employers will do all they can to keep the employees they have. This means that you have a lot of negotiating power to work with. It is less expensive to entice you to stay than it is to find, hire and train a replacement. You’re already trained and you already have in-depth knowledge of the projects you are working on. It will take a lot of time to get a new employee up to speed on all that you’re working on. If you give your present employer an opportunity to present you with a job counter offer, you could end up getting a very sweet offer.

But do you want it? If you’re in the job market, there are obviously very good reasons why your current job is not working for you. More money may not be able to solve all of the issues that you are up against. Many counter offers are made based on raises and promotions that the company had already planned on giving you. You might, in fact, only be getting your raise early with nothing more planned to come later.

A counter offer is not a guarantee of employment. Statistics show that 80% of people who take counter offers are out of a job within a year. Some are fired because employers feel that they are disloyal and that they will continue looking for another job. Many quit because whatever it was that made them look for another job is still an issue.

Before you discuss the possibility of a job counter offer with your present employer, you need to be 100% sure that you are prepared to leave your current position. Your employer might ask that you leave right away due to the fact that you have beenseeking employment elsewhere. For this reason, you should be 100% sure that you are ready to leave your current position before you broach the subject of a counter offer.